At 19jl, we take the privacy of every Filipino player seriously. This Privacy Policy explains what personal data we collect when you use the 19jl platform, why we collect it, how we protect it, and what rights you have over your own information under Philippine law.
The key principles that govern how 19jl handles your personal data — full legal text follows below.
All data transmitted between your device and 19jl is encrypted using 256-bit SSL — the same standard Philippine banks use. Your login credentials, payment details, and personal information are never sent in plain text.
19jl complies fully with the Data Privacy Act of 2012 (Republic Act No. 10173). Filipino players have the right to access, correct, object to, and erase their personal data held by 19jl, as detailed in this Policy.
19jl does not sell, rent, or trade your personal data to unaffiliated third parties for marketing purposes. Data sharing is limited to what is necessary to operate the platform and comply with Philippine legal obligations.
Your data is collected only for specific, legitimate purposes — account management, payment processing, KYC verification, fraud prevention, and regulatory compliance. We do not use your data for unrelated purposes without your separate consent.
Personal data is not kept longer than necessary. 19jl applies specific retention schedules by data category, with most account data retained for a maximum of 5 years following account closure, consistent with PAGCOR and AMLC requirements.
You have the right to access your personal data, request corrections, withdraw consent, and request erasure where legally permitted. Data rights requests can be submitted to the 19jl support team at any time.
1.1 This Privacy Policy ("Policy") describes how 19jl ("we," "us," "our," "the Platform") collects, uses, stores, protects, and discloses personal data obtained from users ("you," "the Player," "the User") in connection with the operation of the 19jl online casino and sports betting platform, accessible at 19jl.vip.
1.2 19jl is the data controller responsible for your personal data as described in this Policy. As a platform serving Filipino players across Luzon, Visayas, and Mindanao, 19jl processes personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, its implementing rules and regulations, and the applicable issuances of the National Privacy Commission (NPC).
1.3 This Policy should be read together with the 19jl Terms & Conditions, available at 19jl.vip/terms-conditions, and the 19jl Responsible Gaming Policy, available at 19jl.vip/responsible-gaming. Together, these documents form the complete framework governing your use of and relationship with the 19jl platform.
1.4 If you have questions about this Policy or wish to exercise any of your data rights, please contact our Data Protection Officer (DPO) as described in Section 15 of this Policy.
2.1 19jl collects personal data in the following categories. The specific data points collected depend on the nature of your interaction with the Platform.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID type and number, photograph | Registration; KYC verification; withdrawal processing |
| Contact Data | Philippine mobile number, email address, residential or mailing address | Registration; account updates |
| Financial Data | GCash account reference, Maya account reference, bank account name and number (where applicable), deposit and withdrawal history, account balance | Cashier transactions; withdrawal KYC |
| Gaming Activity Data | Game session records, bet history, wagering patterns, wins and losses, bonus redemption history, game category preferences | Continuous during platform use |
| Technical Data | IP address, device type and identifier, operating system, browser type, geolocation (city/region level), session timestamps, login history | Automatically on each platform access |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | When you contact 19jl support |
| Verification Documents | Copies of government-issued ID (PhilSys, driver's license, passport, SSS/GSIS ID, PSA birth certificate), selfie photographs for liveness verification | KYC verification; withdrawal processing |
2.2 19jl does not collect special categories of personal data (as defined under RA 10173) — such as data concerning racial or ethnic origin, political opinions, religious beliefs, or health data — unless required by law or expressly provided by you in a specific support interaction.
3.1 Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to a promotional offer. This is the primary source of identity, contact, and financial data.
3.2 Automatically during platform use — our servers log technical data including IP addresses, device identifiers, geolocation at city/region level, and session information each time you access the 19jl platform. This data is collected through standard web server logging and browser cookies.
3.3 From third-party service providers — in certain circumstances, 19jl may receive personal data from third-party identity verification providers (e.g., KYC service providers), payment processors (GCash, Maya, BPI, BDO, Metrobank), fraud prevention services, and analytics partners. Data received from these sources is handled in accordance with this Policy.
3.4 From regulatory and law enforcement sources — 19jl may receive data requests or supplemental data from PAGCOR, the Anti-Money Laundering Council (AMLC), or other Philippine government authorities in the context of regulatory compliance, investigation of unlawful conduct, or court proceedings.
4.1 19jl processes your personal data for the following specific, legitimate purposes:
5.1 Under the Data Privacy Act of 2012 and its Implementing Rules, 19jl relies on the following legal bases for processing your personal data:
6.1 19jl does not sell, rent, or trade your personal data to unaffiliated third parties for their marketing purposes. Your data is shared only as described in this Section and only to the extent necessary for each stated purpose.
6.2 Service Providers (Processors): 19jl engages third-party service providers who process personal data on our behalf under data processing agreements. These include:
6.3 Game Providers: When you access games from third-party providers integrated into the 19jl platform (such as JILI, PG Soft, or Pragmatic Play), certain technical session data — including a game session token and your account currency — may be transmitted to the game provider's systems. Game providers are contractually prohibited from using this data for purposes other than game delivery.
6.4 Regulatory and Legal Authorities: 19jl is obligated to share personal data and transaction records with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies when required by law, regulation, court order, or subpoena. We will notify you of such disclosures where legally permitted to do so.
6.5 Business Transfers: In the event of a merger, acquisition, reorganization, or sale of substantially all assets of 19jl, your personal data may be transferred to the successor entity. You will be notified of any such transfer and your rights will remain unaffected.
7.1 The 19jl platform uses cookies and similar tracking technologies to enable platform functionality, maintain your login session, and support analytics. Cookies are small text files stored on your device when you access the platform.
7.2 19jl uses the following types of cookies:
| Cookie Type | Purpose | Mandatory? |
|---|---|---|
| Essential | Maintain your login session, preserve account security, and enable basic platform functionality (cashier, game loading) | Yes — platform cannot function without these |
| Functional | Remember language preferences, game lobby layout preferences, and other user interface settings | No — optional but recommended |
| Analytics | Collect anonymized or aggregated data about how players navigate the platform to help 19jl improve the user experience | No — consent-based |
| Security | Detect fraudulent login attempts, identify unusual session patterns, and support two-factor authentication flows | Yes — required for account security |
7.3 You can manage cookie preferences through your browser settings. Blocking essential or security cookies may impair platform functionality. For information on managing cookies in common Philippine mobile browsers (Chrome on Android, Safari on iOS), refer to your browser's help documentation.
8.1 19jl retains personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve disputes or enforce agreements.
8.2 General retention schedules applied by 19jl:
8.3 Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized in accordance with 19jl's data disposal procedures.
9.1 19jl implements technical and organizational security measures appropriate to the nature and sensitivity of the personal data it processes. These measures include:
9.2 Notwithstanding these measures, no data transmission over the internet or storage system can be guaranteed to be 100% secure. You are responsible for maintaining the security of your 19jl account credentials. 19jl will never ask you for your password through any channel.
9.3 In the event of a personal data breach that poses a real risk to your rights and freedoms, 19jl will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected Users in accordance with NPC guidelines.
10.1 Under the Data Privacy Act of 2012 (Republic Act No. 10173), as a Filipino data subject you have the following rights with respect to your personal data held by 19jl. To exercise any of these rights, contact our DPO as described in Section 15.
You have the right to request a copy of the personal data 19jl holds about you and to be informed about how it is processed. Access requests are fulfilled within 15 business days.
If personal data held by 19jl is inaccurate or incomplete, you have the right to request correction. Identity data corrections may require supporting documentation.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. This right is subject to legal retention obligations under PAGCOR and AMLC regulations.
You may object to the processing of your personal data for direct marketing purposes at any time, without needing to provide a reason. Objections to other processing grounds will be assessed case by case.
You have the right to request restriction of processing while a rectification request or objection is under review, or where processing is unlawful and you prefer restriction over erasure.
You have the right to receive a copy of personal data you have provided to 19jl in a structured, commonly used, machine-readable format, where technically feasible.
10.2 19jl will respond to rights requests within 15 business days of receipt. Where a request cannot be fulfilled (e.g., due to a legal retention obligation), 19jl will explain the reason in writing. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
11.1 The 19jl platform is strictly restricted to individuals who are 21 years of age or older. 19jl does not knowingly collect personal data from persons under the age of 21.
11.2 If 19jl becomes aware that personal data has been collected from a person who is under 21 years of age, that person's account will be immediately closed, all associated personal data will be deleted to the extent legally permissible, and the matter may be referred to relevant Philippine authorities.
11.3 If you are a parent or guardian and believe that a minor under 21 has created an 19jl account using false age information, please contact us immediately at [email protected] so we can take prompt action.
12.1 Certain 19jl service providers — including cloud hosting providers, live dealer game studios, and KYC verification partners — may be located or operate infrastructure outside the Republic of the Philippines. Where personal data is transferred to recipients located in other jurisdictions, 19jl ensures that appropriate safeguards are in place to protect that data.
12.2 Safeguards applied to cross-border transfers include: contractual clauses requiring the recipient to apply data protection standards equivalent to those required under RA 10173; transfers only to countries with adequate data protection frameworks; and data minimization — ensuring only the minimum data necessary for the specific processing purpose is transferred.
12.3 By using the 19jl platform, you consent to the transfer of your personal data to service providers located outside the Philippines where such transfer is necessary to provide the platform services you have requested, subject to the safeguards described above.
13.1 With your consent, 19jl may send you promotional communications via SMS, email, or push notifications about new games, bonuses, cashback promotions, and platform updates. Consent for marketing communications is collected during the account registration process and is entirely optional.
13.2 You may withdraw your consent to receive marketing communications at any time by:
13.3 Withdrawal of marketing consent does not affect your ability to use the 19jl platform or receive service-essential communications — such as deposit confirmations, withdrawal notifications, security alerts, and account verification messages. These transactional communications are not marketing and are sent as a necessary part of the account service.
14.1 19jl reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Amendments will be published on this page with an updated "Last Updated" date.
14.2 For material changes — particularly changes that expand the scope of data collected, introduce new purposes of processing, or affect your data rights — 19jl will provide advance notice via the email address registered to your account or by displaying a notification on the platform on your next login.
14.3 Continued use of the 19jl platform after the effective date of any amendment constitutes your acknowledgment and acceptance of the revised Policy. If you do not agree with a material amendment, you may close your account in accordance with the Terms & Conditions.
15.1 For questions, concerns, or requests relating to this Privacy Policy or your personal data rights, please contact the 19jl Data Protection Officer (DPO) using the details below. Written requests are preferred for data rights submissions (access, rectification, erasure, portability) to ensure accurate documentation and timely resolution.
15.2 Contact for Data Privacy matters:
15.3 If you are not satisfied with our response to a data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the Philippine supervisory authority responsible for enforcing the Data Privacy Act of 2012.
15.4 19jl is committed to resolving data privacy concerns directly with players before regulatory escalation. We encourage players to contact our DPO in the first instance so that concerns can be addressed quickly and thoroughly.
256-bit SSL encryption, RA 10173 compliance, and no data sold to third parties — your personal information is protected every time you play at 19jl. For Filipino players aged 21 and above.
🔞 21+ only. By using 19jl you consent to the data practices described in this Privacy Policy. Play responsibly.